Frequently asked questions
What is the return policy?
We carry out a thorough quality control process to ensure all our pieces meet the highest standards. For hygiene reasons, we do not offer refunds or exchanges unless an item is found to be faulty.
If you believe you’ve received a faulty item, please contact us at baytulruh@gmail.com within 7 days of receiving your order, and we’ll be happy to look into it for you.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured locally in the UK. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We offer free shipping within the UK on all orders.
For international orders, shipping rates are calculated at checkout based on your location and order details.